8 Swan Lane Business Park
Newmarket CB8 7FN
0333 772 0692
1. Who answers my calls?
Highly trained teams based in Cambridgeshire and Leicestershire. Feel free to pop ‘round for a cuppa if your in the area!
2. How does it work?
In short, you ask your phone provider to send calls to us on your designated divert number, then we answer as if we work for you. From there we can send texts, emails, or transfer calls as you need.
Still looking for more answers? Try our FAQs below.
We set your business up as a Classic account while we work together on the best ways to manage your calls and callers. Also, this is a great time to perform any extra training needed to work seamlessly with your CRM or other online portal system. We do not allow any main contacts to be on holiday during the free trial, however. Just like with any new-hire, we need you around to be sure we are handling the calls according to your preferences.
No, but why not?! It’s an absolutely free 14 days of service.
We have a recap of how everything went. Are there any changes needed? What will average costs look like? How much did you love not having to answer your phone? Of course you loved it. If no change is required, there is nothing more you need to do. The start date of your first invoice will be from the day after your trial is over and will only start once we have had our tête-à-tête.
Yep! There may be some training of the team required of you need a more in-depth service, but we are happy to shift and change as your business grows.
Direct Debits are preferred, but we also accept one off credit card payments for short term clients and BACS
If you are diverting your mobile or a BT phone line, here is a pdf of how to divert. If you have a VoIP or cloud based phone system, let’s chat. 0333? There’s quite an array of how these systems work, so it’s best if we work it out together.
A highly trained team based in the quaint villages of Exning or Leicester, UK. Feel free to pop ‘round for a cuppa if you’re in the area!
In short, you ask your phone provider to send calls to us on your designated divert number, then we answer as if we work for you. From there we can send texts, emails, or transfer calls as you need. Easy-peasy.
Factotum prides itself on being 100% PCI compliant. This means all our call handlers keep their handbags and mobiles in a locker outside of the main office, and most of our staff have been with us for 10+ years. We trust them implicitly to keep your calls confidential and well-managed.
Within our contact centres we do not rely on third party voice over IP (VoIP) systems. We have installed our own dedicated telephone systems utilising PSTN services. This means that when we talk to your customers we don’t sound like we’re using two tins and a piece of string!
We don’t rely on inferior broadband either. We use only dedicated fibre optic data circuits. This means that if we do access your CRM or database we won’t be continually losing connection and asking your customers to “Please hold the line sir!”
We believe that Factotum Ltd is well placed to manage your calls, but here’s why you should believe in us too: